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How remote technical support helps in computer repair

How remote technical support helps in computer repair

According to the US Small Business Administration, small businesses account for 99.7 percent of all employers in the country. Small businesses also make up 43 percent of the technical workforce and employ engineers, computer programmers, and scientists. About fifty two percent of small businesses are home based. According to 2009 US Census Bureau data, more than 119 million US households have computers, and 68.7 percent of them use the Internet. For most small business owners, the use of computers and the Internet is critical to increasing their productivity. From flower shops to bowling alleys, small businesses have increasingly embraced information technology to improve their operations, save money, and increase profitability. Businesses use computers to run their businesses through effective communication and efficient data management. However, many of these businesses experience periodic productivity losses due to various software and hardware related issues that hinder their daily activities.

The IT-related problems faced by small businesses are similar to those faced by large corporations as well. According to a projection by Forrester Research, IT spending growth is expected to rise to 8.4 percent in 2010. By 2010, about forty percent of companies reported spending growth of five percent or more on IT security. YOU. But only a small percentage of small businesses in the US employ in-house technical professionals to repair computers and resolve hardware and software problems. There has been an increase in outsourcing of technical support requirements to companies like iYogi who provide remote support for computer repair. For a small annual fee, iYogi offers unlimited remote technical support and computer repair services to its subscribers. iYogi technicians can be contacted at any time of the day or night. By opting for remote technical support, small businesses can save a lot of money. The cost advantage is, in fact, one of the main reasons small businesses in the US sign up for remote tech support services.

An iYogi subscriber, for any software or hardware issue, can call them on their toll free number. To perform computer repair, iYogi technicians request remote access to the problematic machine. Once permission is granted and depending on the severity of the problem, technicians can repair the computer in a few minutes. Small businesses can also resolve issues with other peripheral devices, such as printers, mobile devices, and digital cameras, with the help of remote technical support. The future prospects for remote helpdesk services companies look bright as more and more small business owners feel the need to protect their IT interests in a cost-effective manner.

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