Synchronization workshop: edit iPhone and smartphone contacts to improve access to synchronization
Editing the contacts on your iPhone or smartphone can help you improve access with the Ford Sync system.
When it comes to most smartphones, the critical first step is to enter the contact details correctly.
If you open a new contact file, put your contact’s name in the “Name” box. And then put the contact’s last name in the “Last name” box. Sounds simple enough, but here’s the deal … if you put the name John Smith entirely on the “Name” line and then if your phone and your Ford Sync system are set to search by last name, guess what? That’s right, you can say “Call John Smith” and the Ford Sync system can’t find anything in your phone book. So, take the time to edit your contacts by name and how they are entered.
When it comes to the iPhone 5, be sure to go to the Settings icon. Scroll down to the “Mail, Contacts, Calendars” box and tap it. Then scroll down to the “Contacts” section. Make a note of your “Sort Order”, you may want to set it to “Last First” and then look at your “Display Order” and you may want to set that “First, Last”. If not, you may be pressing the voice button and say “Call John Smith” and the sync system might say “No contact found.” But it could be if you said, “Call Smith, John.” I don’t know about you, but that would drive me crazy if I said the last name first and then the first name at the end.
Then look at what kind of phone number the contact is entering … put your work number in the “Work” number box and the cell phone number in the “Mobile” number box. Then the correct way to set up the call is to sync high, “Call John Smith at work.” Why? If you don’t, and just say “Call John Smith”, the system will come back and say “Multiple contacts found, say 1 for work and 2 for mobile.” Again, take some time to edit your phone book so that you can make the call without a lot of Sync prompts.
And did you know that when you initially pair your phone and give the system permission to download your phone book contacts, what the system does is index (review) your contacts? If you make additions or corrections to your phone book while in your vehicle, the Sync system will not be able to “see” the updates until you turn off the vehicle, completely turn off your Sync system, and then reset (or reset) your Sync System. It will then re-index your contacts and “see” the updates.
For those with the MyFord Touch system, you may want to touch the corner of the phone, touch the Settings tab, go to the Manage Phonebook tab, and then touch Redownload Phonebook.
Be careful when it comes to using contacts that are entered in capital letters. The sync system has to check your contacts for the text you have entered in the contact information line. The system checks “John” and then you can listen and say “John”. If a contact is entered as “JUAN”, the system can only “find” the name if you say “Call JUAN”. Therefore, avoid entering the names of your contacts in capital letters.
It makes sense to take the time to edit the contacts you call frequently and create the information so that the Sync system can easily understand it.