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PBX services used to be confined to physical hardware companies stored within their offices. Heck, many PBX phone systems still work this way, operating locally to give their users the warm, fuzzy feeling of controlling their communications technology.

PBX systems were hardly the only communications technology focused on locally stored hardware. Many companies physically hosted their own servers and their own storage within their own facilities, once again taking advantage of a number of benefits that are only available when their technology is only a couple of doors from their employees’ workstations.

But these days all that seems to be changing. At least, if you pay attention to tech marketing, you would believe that everything is changing. From the outside, it appears that locally stored hardware solutions are being replaced by remotely located solutions: servers, storage, and PBX services running hardware in half the world. These remotely located solutions may not offer as much control as the benefits of locally stored solutions, but they do someone else’s infrastructure expansion, maintenance, and troubleshooting tasks.

Now we are seeing the whole concept of remotely hosted solution taken to the next level: the cloud, a shared virtual space whose computational resources are distributed among all customers and registered users of a provider’s services.

Yet despite all the marketing buzz surrounding the use of the cloud for business purposes, especially for business PBX purposes, companies are migrating to these virtual platforms at a much, much, much slower rate than you might imagine.

There are a couple of good reasons organizations are nervous about jumping on the cloud train.

· Businesses don’t know if cloud services really offer a measurable benefit over their existing facilities-based phone system.The question at hand is whether switching to a new technology will produce a measurable result. In the post-recession business climate, decisions to upgrade communications technology are not made lightly. Unless the new technology is intended to make a change in the way business is conducted or adapt to growth, business owners wisely wait to jump to the cloud until they determine whether shared PBX services are located in a convenient way. remote will actually present a measurable improvement over more traditional solutions.

· Businesses with an active interest in cloud communications must be convinced that jumping to a technology that has not been largely tested is a good idea. It is not necessarily that the technology is unproven. But for those switching from a facility-based phone system, this is a leap of faith that gives a trusted third party a lot of control over communications. Let’s face it, despite all the references, unless you really have first-hand experience using any service, you cannot form an opinion of how trustworthy it is. Migrating all of your organization’s communications technology to a solution whose reliability and effectiveness remains unknown sounds reckless.

· Businesses don’t know who should manage their cloud services.A business considering cloud migration has two management options at their disposal: they can entrust their IT department to manage the cloud-hosted infrastructure, or they can hand this role over to the service provider or a trusted third party. Neither of these solutions may seem particularly attractive, especially when it comes to sensitive information. After all, IT giants like Google, Microsoft, Apple, and others run their own infrastructure and keep your voice and data at your fingertips.

· Businesses are not sure they can trust all the VoIP service providers that suddenly appear in the field due to the relatively low cost of entry.The markets for cloud computing and hosted telephone exchanges are relatively young. However, despite its young age, it is obvious to any observer that cloud computing represents a viable and profitable place, making it difficult to distinguish between cloud VoIP service providers flying at night and gamers. long-term.

Will the cloud dominate the future of business communications? We do not know for sure. At the moment, there seems to be too much hype surrounding the whole topic. But one thing is for sure: cloud-based VoIP is here to stay.